Product Returns & Exchanges
Woodme Returns: Prioritizing Your Satisfaction
At Woodme, we understand that sometimes a product might not fit your needs. That’s why we’ve designed the this returns and exchange policy with your satisfaction at its core. Every customer’s happiness drives our actions, ensuring a seamless return process.
30-Day Assurance
If our product doesn’t meet your expectations, the returns policy is here to assist.
To be eligible for a return, the item must be returned unused in the original packaging. Please, send us an e-mail with your order number before returning. The return shipping is paid for by the customer (except for faulty products), who also bears the responsibility if the item is lost or damaged on the way back to us. Therefore, we always recommend that customers use a shipping method that can be tracked and keep the receipt until the return case is completed.
Please Note: When you return an item, the shipping cost we paid to send the product to you will be deducted from your refund, except in cases where the product is faulty. If you received a wrong item or there is a fault with the product, we will refund the return postage. It is not possible to exchange an item; therefore, you would need to return it and place a new order.
When returning an item, please ensure the following criteria are met:
You are responsible for any decrease in the value of the goods due to handling beyond what is necessary. This means that you should try the product in the same manner as you would in a physical store. If the item has been worn or handled in a way that does not meet the criteria above, it is considered used and may be subject to a diminished value. In such cases, you will not be entitled to refund.
Return Address:
Woodme Copenhagen
Halldor Laxness Vej 20, 4. th.
2300 Copenhagen S – Denmark
Addressing Concerns Proactively
While we strive for perfection, occasional issues can arise. If you encounter a problem, our dedicated Woodme team is ready to help. We’ll guide you through each step, ensuring a hassle-free experience.
Hassle-Free Cancellation
Changed your mind after exploring our collection? No problem. Contact us promptly at kontakt@woodme.dk, and we’ll facilitate the cancellation. If the package is already en route, simply decline its delivery.
Commitment to Prompt Refunds
Upon receiving and inspecting the returned item, we initiate your refund without delay. We have a 3-7 day processing time, which depends on seasonality and busyness, and we aim to return the amount to your original payment method. You will then receive an email with a credit note.
Dedication: Beyond Just Products
Our commitment extends beyond offering top-quality products. We pride ourselves on delivering exceptional customer service. Every interaction, especially those related to Woodme Returns, aims to exceed your expectations. For inquiries or assistance, reach out to us at kontakt@woodme.dk.
Discover More About Our Returns and Exchanges
Moreover, we invite you to explore our platform. Here, you’ll find detailed information about our returns policy and our steadfast dedication to ensuring customer satisfaction. So, explore our platform to understand more about our policies and do not hesitate to contact us if you need assistance.
