Terms & Conditions

Payment Methods:

At Woodme, we offer a variety of payment methods to make your shopping experience as convenient as possible. These include Mobilepay, Visa/Dankort, Visa electron, Mastercard, and Maestro. Your card information is encrypted with the SSL protocol to ensure that unauthorized persons cannot access your data during the transaction.

Free Shipping and Delivery:

We provide free shipping on all orders over 500 DKK within the European Union. Woodme dispatches all items within 2-5 business days, and you will receive a digital delivery status message from GLS regarding your shipment. The item will be sent as a parcel post with track and trace to the nearest GLS parcel box on the customer’s premises. Please note that timely delivery requires GLS to comply with day-to-day delivery, and Woodme cannot be held responsible for any delays caused by GLS.

Right of Complaint:

You get a 2-year right of complaint, as per the Sales Act, covering manufacturing and material defects that are detected during normal use of the product. Complaints about faults and defects that should be detected by usual examination of the product must be reported to Woodme within a reasonable time. If an item is reported defective when it is received back, Woodme will pay for the shipping costs for sending a new item and refund the buyer’s shipping costs. However, if the item is not defective, the buyer will not receive money back for shipping costs.

Cancellation:

The right of withdrawal can be used by simply refusing to receive the order, so it will return to us. The item must be returned unused in the original packaging. Please send us an email to inform about your decision to cancel: kontakt@woodme.dk.

Product Return and Exchange:

We offer a 30-day return right from the day you receive your order. To be eligible for a return, the item must be returned unused in the original packaging and, please, remember to include the purchase invoice inside. The return shipping is paid for by the customer (except for faulty products), who also bears the responsibility if the item is lost or damaged on the way back to us. Therefore, we always recommend that customers who use the right of return use a shipping method that can be tracked and keep the receipt until the return case is completed. If you received a wrong item or there is a fault with the product, we will refund the return postage. Please note that it is not possible to exchange an item. Therefore you would need to return it and place a new order.

Return Address:

Woodme Copenhagen
Halldor Laxness Vej 20, 4. th.
2300 Copenhagen S – Denmark

Product Liability:

For product liability, Woodme is responsible in accordance with the provisions of the Product Liability Act, which cannot be waived by agreement. Woodme disclaims responsibility for damages on any other basis. The amount of product liability cannot exceed the coverage provided by Woodme’s product liability insurance. The buyer is obliged to notify Woodme in writing without undue delay if product liability damage has occurred or if there is a risk that such damage will occur.

Woodme is not responsible for any damage that occurs while the material is in the customer’s possession. Woodme is also not responsible for damage to products manufactured by the customer or to products in which they are included. Woodme is not responsible for operating losses, lost earnings, or other indirect losses.
To the extent that Woodme may be charged with product liability towards third parties, the customer is obliged to indemnify Woodme to the same extent that Woodme’s liability is limited according to the above. These limitations in Woodme’s product liability do not apply if Woodme has been guilty of gross negligence.

Complaints:

In the event of errors, omissions, or missed deliveries, please contact: kontakt@woodme.dk

Personal Data:

If you want to shop in the Woodme webshop, we will ask for your contact details, name, address, phone number, and email, and possibly other information. This information is stored and treated confidentially in our database and is NOT passed on to a third party. However, the following are excluded from this:

1. Necessary address information given to GLS in connection with shipping.
2. In the event of a dispute between the customer and Woodme, information may be passed on to lawyers, debt collectors, and the legal system.
3. If you are subscribed to a newsletter, your email address will be passed on to Mailchimp, which will treat it 100% confidentially.